Following its innovative nature, Centerplate wanted to test the capabilities of Picnic Pizza Station to see if it could improve pizza quality, consistency, production efficiency, and the overall customer experience delivered from the park’s suite kitchen.
The Picnic team first took time to observe the suite kitchen operations during game days, specifically to understand the existing pizza-making process, to find ways to improve it with automation. Centerplate agreed with the proposed process improvement ideas from Picnic and implemented them. The Centerplate pizza recipes were then loaded into its station and approved by the executive chef. Two days before the first game in September, the station assembly began, Centerplate employees received training, and everyone was ready to begin making pizzas in a new and better way on game day.
This month-long trial during baseball season went very well. From jaw-dropping speed and quality improvements, to positive comments from the suite patrons about the pizza’s taste, the Picnic Pizza Station earned many new fans. Because of this success, the station received an invitation to expand pizza production and make pizza for the whole stadium during T-Mobile Park’s upcoming winter event, Enchant Christmas.